Grander Mortgage Capital, LLC is licensed by the Arkansas Securities Department and any complaints concerning Grander Mortgage Capital, LLC may be directed to the Arkansas Securities Department. Listed below are the address, telephone number, fax and website information for the Arkansas Securities Department. Heritage West Building, Suite 300, 201 East Markham Street, Little Rock, Arkansas 72201-1692;


For licensing information, go to: The primary regulatory authority having jurisdiction over Grander Mortgage Capital, LLC is: Illinois Department of Financial & Professional Regulation. Address 320 West Washington Street, Springfield, IL 62786 Toll Free Consumer Hot Line: 1-800-532-8785


COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550.A complaint form and instructions may be downloaded and printed from the Department's website located at or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at


If you are in the State of Washington you may contact HUD at 1-877-894-HOME (4663) to find a HUD approved counseling agency near you.

RESPA Disclosure:


Please note, RESPA (12 U.S.C. Section 2605) provides you certain consumer rights. If you send a notice of error or request for information (including a qualified written request) to your loan servicer regarding the servicing of your loan, your servicer must provide you with a written acknowledgment within 5 days (excluding legal public holidays, Saturdays, and Sundays) of receipt of your request.

Response Time Frame for Notice of Error:

Your loan servicer must make any appropriate corrections to your account, and must provide you with a written clarification regarding any dispute within the following time limits:

Not later than seven days (excluding legal public holidays, Saturdays, and Sundays) after the servicer receives the notice of error for errors related to the failure to provide an accurate payoff balance.

Prior to the date of a foreclosure sale or within 30 days (excluding legal public holidays, Saturdays, and Sundays) after the servicer receives the notice of error, whichever is earlier, for errors asserted related to dual tracking.

For all other asserted errors, not later than 30 days (excluding legal public holiday, Saturdays, and Sundays) after the servicer receives the applicable notice of error. After receipt of a notice of error, your servicer may not, for 60 days, furnish adverse information to any consumer reporting agency regarding any payment that is the subject of the notice of error. However, this does not prevent the servicer from initiating foreclosure if proper grounds exist under the mortgage documents, except with regard to notices from you related to initial foreclosure filings or motions for foreclosure judgments or sales.

Response Time Frame for Request for Information:

Your loan servicer must respond to your request for information within the following time limits:

Not later than 10 days (excluding legal public holidays, Saturdays, and Sundays) after the servicer receives an information request for the identity of, and address or other relevant contact information for, the owner or assignee of a mortgage loan; and For all other requests for information, not later than 30 days (excluding legal public holidays, Saturdays, and Sundays) after the servicer receives the information request.

The notice of error or request for information must be written correspondence (other than notice on a payment coupon or other medium supplied by the servicer) that includes, or otherwise enables the servicer to identify, the name and account of the borrower, and includes a statement of the reasons the borrower believes the account is in error, if applicable, or that provides sufficient detail to the servicer regarding the information being sought by the borrower. Please note, a notice of error or request for information is not considered timely if the written correspondence is delivered to Grander Mortgage Capital, LLC or the prior servicer who receives the request for information or notice of error more than 1 year after either the date of transfer of servicing or the date the mortgage servicing account was discharged (either paid in full, or discharged through foreclosure or deed in lieu of foreclosure or short sale without full satisfaction of the underlying contractual obligation.)

Legal Notice

Welcome to Please read the following Terms and Conditions of Use (“Terms of Use”) carefully before using this website (“Website”).  This Website is owned and operated by Grander Investment Management, LLC. You may use the materials on this Website solely for personal, informational and noncommercial purposes.  All rights not expressly granted in these Terms of Use are reserved by Grander.

Terms of Use

By using this Website, you acknowledge and agree to follow and be bound by the Terms of Use and the regulatory requirements governing the use of this Website. Nothing contained in these Terms of Use is intended to modify or amend any other written agreement, if any, that may currently be in effect between you and Grander with regard to matters other than your use of this Website.  If you do not agree to these Terms of Use, do not use this Website.

Your Use of This Website is Restricted
You may not use this Website for any illegal purpose or in any manner inconsistent with these Terms of Use.  You agree not to use, transfer, distribute or dispose of any information available on this Website in any manner that could compete with the business of Grander.

You are not permitted to decompose, decompile, reverse engineer, disassemble or otherwise deconstruct all or any portion of this Website. You may not use this Website in any manner that could damage or overburden Grander’s server, or any network connected to any Grander server.

Performance Information is No Guarantee of Future Results
Any performance data shown on this Website is an indication of past performance and is no guarantee of future results.  There is a possibility of loss on all investments and investor principal is not guaranteed. Performance information provided should not be used in making investment decisions.

Use of E-mail is Not Secure and Delivery is Not Guaranteed
E-mail communication to Grander submitted through the Website should not be considered secure or confidential.  Grander makes no representation concerning the security or confidentiality of your e-mail or other forms of electronic messages submitted through the Website.  Additionally, delivery of e-mail is not guaranteed.  Therefore, Grander encourages you not to send confidential or time-sensitive information to Grander via e-mail.  Any communications or material you transmit to the Website by e-mail or otherwise, including, but not limited to, data, questions, comments or suggestions will be treated as non-confidential and nonproprietary and will become the property of Grander.

Laws of the State of California Govern These Terms of Use
Grander controls and operates this Website from its offices within the State of California, U.S.A. By using this Website, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and Grander arising from your use of this Website.  The courts of the State of California will have exclusive jurisdiction to settle any dispute that may arise out of, under, or in connection with these Terms of Use, and you consent and submit to the personal jurisdiction of those courts for the purposes of litigating any such action.

Reminder About Grander's Financial Products

Financial products offered by Grander Investment Management, LLC.

  • Are not guaranteed by a bank;
  • Are not insured by the Federal Deposit Insurance Corporation; and
  • Are subject to investment risks, including possible loss of the principal amount committed or invested, and earnings thereon.